Service
Support policy
Demandory support is delivered to authorized workspace contacts under the response targets and operating window in the signed order.
Effective 28 July 2026
How to request support
Authorized contacts may use the agreed support channel or email [email protected]. Include the workspace, affected product, impact, time observed, and a description that does not contain secrets.
Priority
Security incidents, complete service unavailability, and failures blocking approved publication are prioritized above configuration questions and enhancement requests. Contractual response targets are stated in the order.
Support access
Any temporary operator access is purpose-limited, time-bound, auditable, and revocable. Support access does not create a standing cross-tenant account.